Job Description
ISI® Elite Training is growing rapidly, and we need a Director of Operations who will take full ownership of unit-level profitability, operational execution, vendor management, and brand standards across our franchise system.
This role requires precision, accountability, and the ability to drive performance at scale . You will ensure our franchise partners have the systems, support, and strategic guidance needed to operate efficiently and profitably. You will also be responsible for developing and managing vendor relationships and collaborating closely with marketing to optimize campaigns that drive revenue.
What You’ll Be Responsible For: - Unit-Level Profitability & Economics – Implement financial accountability systems , ensuring franchisees execute on pricing, expenses, revenue drivers, and retention strategies to maximize performance.
- Operational Systems & Execution – Develop, refine, and enforce scalable operational systems that create efficiency and consistency across all locations.
- Field Support & Training – Lead training initiatives and field support teams , ensuring every franchise partner and facility manager has the tools and knowledge to succeed.
- Brand Standards & Performance – Ensure all locations operate within brand expectations, operational benchmarks, and performance standards .
- Vendor Development & Management – Own the relationships and day-to-day oversight of all operational vendors, ensuring quality, performance, and cost efficiency.
- Marketing Collaboration – Work closely with marketing leadership to align operational execution with lead generation, sales strategies, and promotional campaigns.
- Leadership & Accountability – Partner directly with franchisees, field support, and internal teams to ensure execution at every level.
- Strategic Growth & Innovation – Identify gaps, challenges, and opportunities to continuously improve operations, franchisee success, and brand growth.
- Franchise Partner Relationships – Lead bi-monthly Franchise Advisory Council (FAC) meetings , working directly with the Chairperson to strengthen communication between franchisees and the headquarters team.
- Compliance & Legal Alignment – Ensure franchise partners operate within legal, financial, and brand guidelines , mitigating risk while maintaining high performance.
Who You Are: - Accountable & Detail-Oriented – You hold yourself and others to high standards . Execution matters.
- Financially-Minded – You understand unit economics, P&Ls, and revenue optimization . You don’t just track performance—you drive it.
- Experienced in Franchise & Multi-Unit Operations – You have led field support, training, or operations for a multi-location system and understand the complexities of scaling a brand.
- Strong Vendor & Relationship Manager – You know how to evaluate, negotiate, and manage vendors to ensure the best outcomes for the brand and franchisees.
- Clear & Direct Communicator – You can distill complex strategies into clear, actionable steps for teams at all levels.
- Solution-Oriented – You anticipate challenges, develop solutions, and execute without hesitation.
- High Work Ethic & Urgency – You operate with speed and precision and expect the same from those around you.
Required Experience & Qualifications: - Franchise experience: Significant experience managing franchisees, understanding franchise agreements, and implementing franchise systems and processes.
- Operations management: Proven ability to oversee multiple departments and drive operational efficiency.
- Leadership & Team Development: Strong ability to motivate, mentor, and hold teams accountable to high standards of execution.
- Financial & Business Acumen: Deep understanding of P&Ls, budgeting, forecasting, and revenue growth strategies .
- Marketing & Sales Collaboration: Experience working alongside marketing teams to drive lead generation, sales strategies, and business growth .
- Vendor & Partnership Management: Experience managing vendor relationships to ensure cost efficiency, service quality, and operational success .
- Data-Driven Decision Making: Ability to analyze market trends, performance metrics, and franchisee KPIs to optimize systems and strategies.
- Bachelor’s degree in business, operations, or related field (or equivalent experience).
Systems Proficiency: - Google G-Suite and/or Microsoft Suites (required)
- FranConnect or other franchise software
- Facebook Business & Ads Manager (required)
- Customer Relationship Management (CRM) platforms (required)
- Point of Sale (POS) system experience (required)
Why This Role?- Direct Impact on Franchise Growth & Profitability – You will influence how every ISI® location operates and performs.
- Leadership at a High-Growth Company – ISI® is scaling, and this role will be instrumental in that expansion.
- Ownership Over Key Business Functions – You will manage vendor relationships, franchisee operations, field support, and marketing alignment —ensuring all teams are moving in the same direction.
- Clear Path for Growth – The opportunity for increased leadership within the brand is significant for the right person.
If you are looking for a high-impact, results-driven role where you can shape the future of a fast-growing brand, this is it.
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