Join to apply for the Salesforce CPQ Support Admin II role at Axon At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. We work better together, connecting with candor and care, and seeking diverse perspectives from our customers, communities, and each other. Life at Axon is fast-paced, challenging, and meaningful. You’ll take ownership and drive real change, growing constantly as you work hard for a mission that matters at a company where you matter. Your Impact We seek a Salesforce CPQ Administrator to join our Commercial Applications team. You will optimize our Opportunity-to-Cash (O2C) process, leveraging your deep understanding of Salesforce CPQ architecture, including complex product configurations, approvals, and downstream workflows tied to orders, contracts, and amendments. You will translate this knowledge to business stakeholders and internal IT teams. This role requires both technical skills and soft skills such as problem-solving, thriving in ambiguity, and root cause analysis. Experience across multiple CPQ orgs or consulting is required. What You’ll Do Administer and enhance Salesforce CPQ: Configure and improve functionalities like Product Bundles, Configuration Attributes, Product Rules, Price Rules, and Advanced Approvals. Own and optimize Opportunity-to-Cash processes, ensuring seamless transitions across stages. Troubleshoot and resolve issues related to quote generation, configuration, or QCP logic. Support Quote-to-Contract workflows, aligning CPQ setup with downstream processes. Collaborate with cross-functional teams to gather requirements and implement improvements. Maintain documentation and support training for user adoption. Identify process bottlenecks and propose scalable enhancements. What You Bring 4+ years of Salesforce CPQ administration experience, including complex architecture understanding. Salesforce Administrator and CPQ Specialist certifications, plus relevant Trailhead modules. Familiarity with Salesforce Billing, Apex, Flows, QCP, and automation tools. Effective communication skills for both technical and non-technical stakeholders. Strong analytical and problem-solving skills, with a proactive approach. Understanding of agile methodologies and release management. Benefits Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave Medical, Dental, Vision plans Fitness programs and mental wellness support Learning & Development opportunities Note: Benefits may vary by location and employment type. The role offers a salary range based on geographic market and experience. Additional Information We encourage candidates who meet most qualifications to apply, emphasizing our commitment to diversity and inclusion. The job description is not exhaustive and may change. Some roles may require legal eligibility to work in a firearms environment. #J-18808-Ljbffr
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