Job Description

Job Description

Job Description

We are looking for an individual who is organized, helpful, EXTREMELY detail-oriented, and learning-based. Working on our team, you will bring your dynamic personality, strong communication skills, and desire for excellence in all that you accomplish. You will manage our real estate transactions from contract to close, coordinating inspections and appointments, managing documentation, updating timelines, and ensuring every detail is handled with care.

Applicants should enjoy helping people, thrive in a fast-paced environment, and continuously look for ways to improve and streamline our systems. You will relish the opportunity to take on greater responsibilities and will be eager to demonstrate your ability to move the team forward. A commitment to excellence and team success is a must. As you grow in the role, you'll unlock opportunities for increased responsibility, leadership, and income.

You’ll Succeed in This Role If You Are:

• Exceptionally organized and process-driven
• A strong verbal and written communicator
• Tech-savvy with experience using CRMs and scheduling tools
• Calm under pressure and great at juggling multiple priorities
• Naturally upbeat, outgoing, and solutions-focused
• Service-oriented and pride yourself on delivering 5-star experiences
• Comfortable on the phone and confident leading client conversations

Compensation :

• Annual Salary $30,000 - $40,000
• 25% Bonus for referrals
• In Office position Monday through Friday 8 am-5 pm (NO WEEKENDS, occasional RMRE event) 
• Paid Time Off
• Paid Holidays

$30,000 - $40,000 base salary range

• Manage all purchase contracts from contract to close for Buyer Agent and Showing Assistant transactions, including:
• Sending introduction emails and next steps videos
• Entering client and contract information in RE Homebase if not already present
• Performing quality assurance checks on incoming files and documentation, notifying agents/Leadership Staff of discrepancies, and collaborating on resolutions
• Coordinating Due Diligence (DD) and Earnest Money Deposit (EMD) checks
• Tracking and updating agents' calendars with important dates
• Scheduling and coordinating inspections, appraisals, appointments, and closings
• Communicating with all involved parties: agents, inspectors, closing attorneys, vendors, etc.
• Preparing and reviewing PIAs, following up on repair statuses, obtaining invoices, and verifying completed work
• Managing contract amendments and additional documentation as needed
• Ordering or transferring home warranties to buyers when applicable
• Providing utility information to clients at the under-contract stage
• Supporting clients and agents throughout the contract-to-close process
• Maintaining regular communication with clients and agents, including weekly Wednesday status calls
• Holding weekly face-to-face meetings with each agent to review their files
• Logging all communications and notes in RE HomeBase
• Reviewing files prior to closing to ensure completeness and executing a plan of action for any missing items
• Reviewing the HUD for accuracy and discussing it with the agent before closing
• Sending a final next-steps email to clients, introducing the closing coordinator (including video)
• Perform final file review one week prior to closing , including:
• Identifying any missing or incorrect documentation and submitting the file to the Director of Operations for quality control
• Coordinating and scheduling the final walk-through with the client and agent
• Finalizing the file for the agent one day before closing
• Attend all required meetings , with special emphasis on daily morning meetings
• Secure at least one referral per month , either from a current client or a personal connection
• Support receptionist duties (shared function) — including answering phones by the second ring

• 1–3 years of experience in client-facing roles (real estate, hospitality, or service industries preferred)
• Ohio Real Estate License, or willingness to get licensed 
• Familiarity with real estate transactions or CRM platforms (training provided)
• Strong written and verbal communication skills
• Exceptional organizational, project management, and time management abilities
• Ability to multitask, prioritize, and manage multiple projects in a fast-paced environment
• Independent and proactive with strong critical thinking skills
• Service-based attitude with excellent consultation and customer service abilities
• Learning-based mindset with a CAN and WILL DO attitude
• Tech-savvy; comfortable with new systems, office applications, and gadgets
• Detail-oriented with a love for to-do lists and completing tasks efficiently
• Comfortable working with strong personalities
• Willingness to jump in and help wherever needed to support team success

Ragan McKinney Real Estate is a boutique real estate firm located in Mt. Orab, Ohio, led by industry leader Ragan McKinney. Founded in 2019 by Ragan, the firm has quickly risen to become the top-selling brokerage in Southern Ohio and has been featured on CBS and WKRC. With a small but dedicated team of real estate professionals, Ragan McKinney Real Estate has built a reputation for providing exceptional service and expertise to clients in all aspects of real estate and beyond.

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